Privacy Policy

1. Introduction

At Tatvamassi (“we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal data we collect from you. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, request an estimate, book a service, or otherwise interact with us.

We provide home improvement services including painting, waterproofing, electrical work, and other home services in Vadodara and surrounding localities, Gujarat.

2. Information We Collect

We may collect personal information that you voluntarily provide when you:

• Request a free estimate, site inspection, or consultation.
• Submit a booking, inquiry, or contact form on our website.
• Contact us by phone, email, or WhatsApp.
• Use our price calculator or service selection tools.

The types of information we may collect include:

• Full name, email address, and phone number.
• Service location, city, and property address for inspections and service delivery.
• Project details such as service type, area, package preferences, and estimated budget.
• Communications you send to us, including messages and support requests.

3. How We Use Your Information

We use the information we collect to:

• Provide accurate estimates and schedule site visits or service appointments.
• Communicate with you about your inquiry, booking, or ongoing project.
• Deliver and manage the services you have requested.
• Improve our website, services, and customer experience.
• Send service-related updates and, where permitted, promotional communications.
• Comply with applicable laws and protect our legal rights.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share information only in the following circumstances:

• Service providers: Trusted partners who help us operate our website, process inquiries, or deliver services (for example, hosting, analytics, or communication tools).
• Legal requirements: When required by law, court order, or to protect the rights, safety, and property of Tatvamassi, our customers, or others.

5. Data Security

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, remember preferences, and understand how visitors use our site. You can manage or disable cookies through your browser settings, though some features may not work as intended if cookies are turned off.

7. Your Rights

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal data, where applicable.
• Opt out of marketing communications at any time.

To exercise these rights, please contact us using the details in Section 9 below.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The “Last Updated” date at the top of this page will be revised when changes are made. Continued use of our website or services after updates constitutes acceptance of the revised policy.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact us:

• Tatvamassi
• Email: kartik@tatvamassi.com
• Phone: +91 6358 814 951
• Address: Vadodara, Gujarat, India
• Business hours: Monday – Saturday: 9:00 AM – 7:00 PM; Sunday: 10:00 AM – 5:00 PM
• Service area: Vadodara and surrounding localities, Gujarat

You may also reach us through our Contact Us page.